Terms of Service
Version 1.0 · Last updated: 4 June 2026
These terms of service (the “Terms”) set out the conditions for the provision of software and consultancy services by Fjeldmann Solutions ApS (the “Supplier”) to business customers (the “Customer”). Together with separate contractual documents such as quotations, order confirmations and any data processing agreements, the Terms constitute the entire contractual basis (the “Contractual Basis”) between the parties.
1. Contractual basis and validity
The Terms take effect upon the Customer’s acceptance of a quotation, an order confirmation or another written agreement with the Supplier. The Customer’s own terms of business apply only if expressly accepted in writing by the Supplier. In the event of any discrepancy between these Terms and other documents forming part of the Contractual Basis, separately concluded agreements shall take precedence.
2. Software – subscriptions and licences
The Supplier offers software as Software-as-a-Service (SaaS) and as perpetual licences. With SaaS, the Customer obtains a non-exclusive, non-transferable right of use for the duration of the subscription period. Subscriptions renew automatically upon expiry unless the Customer terminates them by written notice, cf. clause 8. Perpetual licences grant a right of use of unlimited duration but do not necessarily include updates or support. Use of the software is subject to separate licence terms from the Supplier or third-party providers.
3. Consultancy services
Consultancy services are provided as agreed in a separate quotation or statement of work. The Supplier performs the services with professional care and in accordance with good practice. The Customer undertakes to cooperate actively in carrying out the assignment and to ensure timely input and access to relevant systems and persons. The Supplier is not responsible for the outcome of decisions made by the Customer on the basis of advice or deliverables.
4. Prices and terms of payment
All prices are stated exclusive of VAT and any duties. Consultancy services are typically invoiced in arrears on a monthly basis or upon milestones, whereas subscriptions are invoiced in advance. Payment terms are 14 days net unless otherwise agreed. In the event of late payment, default interest and reminder fees accrue. In the event of material breach, the Supplier may suspend deliveries.
5. Limitation of liability
The Supplier is not liable for indirect losses, including operating losses, loss of data or loss of profit. The Supplier’s total liability is limited to the amount the Customer has paid for the relevant service during the most recent 12 months prior to the occurrence of the loss. No warranty is given as to the achievement of specific results from the use of software or advice.
6. Intellectual property rights
All intellectual property rights, including copyright, know-how and source code, remain with the Supplier or its licensors unless otherwise stated in a separate agreement. The Customer obtains only a limited right to use the deliverables as necessary for use within its own business. The Supplier may freely use general methods and non-customer-specific knowledge in other contexts.
7. Confidentiality and data processing
The parties undertake to treat all information they receive from one another as confidential. The processing of personal data takes place in accordance with the GDPR and other relevant legislation. Where the Supplier acts as data processor for the Customer, a data processing agreement is concluded. The parties shall ensure that all employees and any sub-processors comply with these obligations.
8. Termination and expiry
Ongoing agreements may be terminated by one month’s written notice with effect from the end of a calendar month. Subscriptions without a binding period may be terminated on the same basis. In the event of material breach, the agreement may be terminated without notice. Upon expiry of the agreement, the right to use the software and other services ceases, and the Customer shall cease use and return or destroy any materials.
9. Force majeure
The parties are not liable for failure to perform as a result of circumstances beyond their control, including but not limited to strikes, lockouts, fire, pandemics, natural disasters, war or government intervention. Obligations are suspended for the duration of the force majeure event.
10. Governing law and venue
All agreements are governed by Danish law. Disputes shall be settled before the Supplier’s home court (venue), unless otherwise agreed in writing between the parties.